SHIPPING POLICY
At Veloura, we aim to deliver your orders quickly, safely, and reliably. This Shipping Policy outlines how we process, ship, and deliver your purchases.
Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- If we experience a high volume of orders, shipments may be delayed slightly.
Shipping Time
Delivery times depend on your location:
- Local (within country): 2–7 business days
- International: 7–15 business days (depending on destination and customs)
Please note that delivery times are estimates and may vary due to external factors such as courier delays or customs clearance.
Shipping Rates
Shipping fees are calculated at checkout based on your location and order weight. Occasionally, we may offer free shipping promotions.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery status.
Incorrect Address
Please ensure your shipping details are correct at checkout. Veloura Store is not responsible for delays or lost packages due to incorrect or incomplete addresses.
Customs & Import Duties
For international orders, customs fees, taxes, or import duties may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Lost or Delayed Packages
If your order is significantly delayed or appears lost, please contact our support team. We will work with the courier service to resolve the issue as quickly as possible.