REFUND AND RETURN POLICY
At Veloura, your happiness is our priority. If you are not satisfied with your purchase, please contact us within 72 hours of receiving your order. We will do our best to provide a solution that ensures your satisfaction.
Returns
We accept returns under the following conditions:
- Items must be returned within 3 - 5 business days of delivery
- Items must be unused, unworn, and in original packaging
- Proof of purchase (order confirmation or receipt) is required
Items that do not meet these conditions may not be eligible for return.
Non-Returnable Items
Certain items cannot be returned, including:
- Items on sale or clearance (unless damaged or defective)
- Products damaged due to misuse or improper handling
- Gift cards or promotional items
Refunds
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection of your refund
- If approved, your refund will be processed to your original payment method within 5–10 business days
- Shipping fees are non-refundable
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us immediately after receiving your order.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photo evidence. We will resolve the issue promptly.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a trackable shipping service for returns
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your bank or payment provider
- If the issue persists, contact us for assistance