FAQ
Below are answers to some of the most common questions about shopping with Veloura Store.
1. How long does shipping take?
Shipping typically takes 2–7 business days for local orders and 7–15 business days for international orders, depending on your location and customs processing.
2. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your delivery status in real time.
3. Can I change or cancel my order?
Yes, but only if your order has not been processed yet. Please contact us as soon as possible after placing your order.
4. What payment methods do you accept?
We accept secure payment methods such as:
- Debit/Credit Cards
- Bank Transfers (where applicable)
- Other secure online payment options shown at checkout
5. What if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve it quickly.
6. Do you offer refunds?
Yes. Refunds are available for eligible items according to our Refund & Return Policy. Items must meet the return conditions to qualify.
7. Do you ship internationally?
Yes, Veloura Store ships to selected international locations. Delivery times may vary depending on your country.
8. Can I return an item if I change my mind?
Yes, as long as the item is unused, unworn, and returned within 7–14 days of delivery in its original packaging.
9. How can I contact customer support?
You can reach us anytime at:
Email: support@velourastore.com
10. Do you restock sold-out items?
Some popular items may be restocked depending on demand. Follow our store updates for restock announcements.